Deja vu in the casa this weekend. The internet connection (and phone line) went down early Saturday. We hope for repair on Monday, but for right now, I'm not able to make a post. Please check back soon.
Reminds me of a year ago when we went without internet for over 2 months! Urgh!
No internet Amore here!
Mia Mattsson-Mercer Born in 1964, Sweden. Author to three books. Writing a web-column for the Magazine NARA. “That’s Amore” is my catch phrase. Finishing the manuscripts for two different books. Also HomeSchooling Mother. Worked: United States, Germany, Switzerland, Bosnien, Bulgaria, France, Ireland, Italy, Portugal and Bahrain Founder/CEO Animals Without Limits. I am a proud Lyme disease, Child Abuse and Animal Warrior.
Showing posts with label internet. Show all posts
Showing posts with label internet. Show all posts
Monday, September 22, 2008
Tuesday, April 1, 2008
Internet Problem Again!
This time it was not time block...it was no (block) Internet, again!! Not even an April Fools Day joke!
The Internet went down Friday (of course) but I got the call to the "help desk" right on time. I begged on my "knees" if she could make it a priority since we seem to have the same problem all the time, and it takes more than three days for the Telecom guys to come and fix the problem. And when they do, the problem is always a two (2) minute job up on the street!
"Yes ma'am, I do understand your frustration I will send them an e-mail right away"
"Why not call?", I thought.
Nothing happened, and of course the help desk was closed over the weekend. We pay extra to have someone speak English and Italian, a good thing to pay extra for, so I thought.
Monday, my irritation level was high! I called them at 0930 when they open up.
"Sorry ma'am, I understand your frustration I will send them an e-mail right away."
Is this a joke?
Tuesday....I am so angry when my Italian teacher arrives at my house. My frustration blows up like a ballon, and poor her listening to my Telecom misery (again).
She picks up the phone calls Telecom direct and yes we are top priority clients and no, no complaint has come in. What??!!!
The Telecom operator tells that they will call back us back.
I call the help desk and half screaming--no manors, already like an Italian--
"Ma'am, we don't use the same telephone number that is why "they" cannot see your complaint"
What!!
"Ma'am, you have to be patient we need to send an technician since you always have a lot of problems."
Five minutes later my phone rings, my Italian teacher says, "You should have Internet now, they fixed the problem from the Central Computer!"
And here my wonderful Internet is working thanks to an Italian native who can find out the right way to get the best service. (And we don't even pay her for it!)
I called the help desk, that by now was of course on lunch. I left a very bitter message.
So we are paying extra for extra service that are taking three to five days, and you are not even in the system. I call that a bogus system that is then making Telecom get all the dirt.
But at least we have internet, again.
This is not Amore! (But my Italian teacher getting to the bottom of the problem and fixing it... that IS Amore.)
The Internet went down Friday (of course) but I got the call to the "help desk" right on time. I begged on my "knees" if she could make it a priority since we seem to have the same problem all the time, and it takes more than three days for the Telecom guys to come and fix the problem. And when they do, the problem is always a two (2) minute job up on the street!
"Yes ma'am, I do understand your frustration I will send them an e-mail right away"
"Why not call?", I thought.
Nothing happened, and of course the help desk was closed over the weekend. We pay extra to have someone speak English and Italian, a good thing to pay extra for, so I thought.
Monday, my irritation level was high! I called them at 0930 when they open up.
"Sorry ma'am, I understand your frustration I will send them an e-mail right away."
Is this a joke?
Tuesday....I am so angry when my Italian teacher arrives at my house. My frustration blows up like a ballon, and poor her listening to my Telecom misery (again).
She picks up the phone calls Telecom direct and yes we are top priority clients and no, no complaint has come in. What??!!!
The Telecom operator tells that they will call back us back.
I call the help desk and half screaming--no manors, already like an Italian--
"Ma'am, we don't use the same telephone number that is why "they" cannot see your complaint"
What!!
"Ma'am, you have to be patient we need to send an technician since you always have a lot of problems."
Five minutes later my phone rings, my Italian teacher says, "You should have Internet now, they fixed the problem from the Central Computer!"
And here my wonderful Internet is working thanks to an Italian native who can find out the right way to get the best service. (And we don't even pay her for it!)
I called the help desk, that by now was of course on lunch. I left a very bitter message.
So we are paying extra for extra service that are taking three to five days, and you are not even in the system. I call that a bogus system that is then making Telecom get all the dirt.
But at least we have internet, again.
This is not Amore! (But my Italian teacher getting to the bottom of the problem and fixing it... that IS Amore.)
Monday, March 10, 2008
Internet problem
Finalemente! Internet is back in the house since loosing it last Thursday. I love living here, I love the people, but that it has to take several days (5) to get someone to come to my house and fix my problem is terrible. Finally, when someone arrived it took them less than 5 minutes to fix it. I never know if I should cry or laugh!
When I made a complaint to the "middle link", between me as a customer and Telecome, I got the answer; "Oh Telecome is the worst company to work with."
That does not make me feel better! This is no Amore!
Monday, October 8, 2007
Just a dream?
Did I really have internet in the house? Or was that just a cruel dream?
I wrote the previous post Saturday morning, enjoying my morning's cup of coffee and peace and quiet. For the first time in a long time, we had internet in our home, and were feeling that much more "normal".
Not 12 hours later, the reality is once again no internet.
Saturday night, we had a horrible electrical storm. Olivia and the kids were all keeping close to Todd and I, afraid of the noise and the light. As Olivia says, "faus". (We have no idea where she got that word.)
A near strike of lightning zapped our TV antennea, and arc'ed across two outlets in the family room. There are now charred marks on the white walls where the sparks flew. An electrical access panel in our bedroom also blew across the room, and some things like the elecronic gate latches and door buzzer, hot water heater and some lights now don't work.
But worst of all, the DSL modem/router, that glorious portal to the rest of the world, is dead.
Fried.
Kaput!
So, begins again our wait for Italia Telecom to bring and install a replacement.
I guess I should be happy that no major damage occurred, or God forbid that something would happen to Olivia, Todd or the kids.
Still...
I wrote the previous post Saturday morning, enjoying my morning's cup of coffee and peace and quiet. For the first time in a long time, we had internet in our home, and were feeling that much more "normal".
Not 12 hours later, the reality is once again no internet.
Saturday night, we had a horrible electrical storm. Olivia and the kids were all keeping close to Todd and I, afraid of the noise and the light. As Olivia says, "faus". (We have no idea where she got that word.)
A near strike of lightning zapped our TV antennea, and arc'ed across two outlets in the family room. There are now charred marks on the white walls where the sparks flew. An electrical access panel in our bedroom also blew across the room, and some things like the elecronic gate latches and door buzzer, hot water heater and some lights now don't work.
But worst of all, the DSL modem/router, that glorious portal to the rest of the world, is dead.
Fried.
Kaput!
So, begins again our wait for Italia Telecom to bring and install a replacement.
I guess I should be happy that no major damage occurred, or God forbid that something would happen to Olivia, Todd or the kids.
Still...
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